Terms & Conditions

Last updated: August 2, 2025

Welcome to Look N Feel – Event Solutions, one of the most trusted and top-rated event planning companies in Dhaka, Bangladesh. These Terms & Conditions explain how we work, protect both you and us, and ensure that your event is handled with elegance, transparency, and care.

By using our services or this website, you agree to the terms below. If you have any questions, we’re always here to help.

💍 1. Our Services

We offer full-service planning and event design for:

  • Weddings (including Gaye Holud, Mehendi, Bou Bhat)
  • Baby Showers & Birthdays
  • Corporate Events & Private Parties

We begin working as soon as your booking is confirmed. All services will be outlined in your customized proposal or event agreement.y — trusted by families, celebrities, and Bangladeshis worldwide. When you choose us, you choose care, elegance, and absolute discretion.

📅 2. Booking & Confirmation

  • Your event is confirmed only when we receive a non-refundable booking deposit and written confirmation (email or signed contract).
  • Remaining payments follow a clear schedule, shared at the time of booking.
  • Rush bookings (less than 4 weeks’ notice) may require full payment upfront.

We recommend booking at least 2–3 months in advance, especially for weddings or peak seasons in Dhaka and Bangladesh.

❌ 3. Cancellation & Refund Policy

We understand that plans can change. However:

  • Booking deposits are non-refundable.
  • Cancellations made 30+ days in advance may be eligible for a partial refund (minus vendor fees & admin costs).
  • Cancellations within 30 days of your event are non-refundable.
  • Postponement is possible based on availability, but rescheduling fees may apply.

We commit significant time and resources early on, which is why this policy exists to protect both sides.

💳 4. Payments & Invoices

  • Accepted: Bank transfers, mobile payments (e.g., bKash/Nagad), international bank transfers (USD/BDT)
  • Late payments may result in 5% service charge per overdue week
  • All event pricing excludes third-party vendor costs unless specifically included

Final payments are due no later than 7 days before the event, unless otherwise agreed.

👪 5. Your Responsibilities

As our client, you agree to:

  • Provide honest, accurate event information
  • Approve major decisions and designs in a timely manner
  • Respect agreed payment deadlines
  • Keep us informed about changes to venue, guest count, rituals, or family dynamics

We are not liable for disruptions caused by delays, misinformation, or last-minute changes outside of our control.

🌧️ 6. Force Majeure (Unexpected Events)

In the case of natural disasters, political unrest, nationwide strikes, public health emergencies, or unforeseen travel bans:

  • We will do everything possible to reschedule or adapt your event.
  • However, refunds cannot be guaranteed once planning has begun.
  • Any additional costs from rescheduling will be the client’s responsibility.

📸 7. Media & Photography Usage

Unless you request privacy in writing, you agree to allow Look N Feel to use non-sensitive photos/videos from your event for:

  • Our website & portfolio
  • Social media (Instagram, Facebook, YouTube, etc.)
  • Offline marketing or industry features

We never share private, family-only, or culturally sensitive content without written permission.

🧑‍💼 8. Vendor Policy

We work only with vendors who meet our strict quality and reliability standards. If you bring your own vendors:

  • We must be allowed to coordinate directly with them
  • We are not responsible for their quality, punctuality, or professionalism
  • We reserve the right to decline involvement with vendors who compromise your event’s integrity

🖥️ 9. Website Use & Content Ownership

All text, designs, logos, and photos on looknfeelevent.com are owned by Look N Feel – Event Solutions.

Please do not:

  • Copy or reuse our website content or photos without permission
  • Misuse our forms or contact details
  • Share our proposals or event concepts publicly

Violations may lead to legal action under Bangladesh copyright law.

⚖️ 10. Dispute Resolution

We aim for open communication and peaceful resolution. If needed:

  • Disputes will be handled under the laws of Bangladesh
  • Mediation is preferred before any legal steps
  • Both parties agree to act in good faith

📝 11. Policy Changes

We may update these Terms to reflect changes in our services, laws, or client needs. The latest version will always be published on this page.

💌 12. Let’s Stay Connected

Your celebration is personal. So is our commitment to you.

📧 Email: hello@looknfeelevent.com
📱 WhatsApp/Phone: +8801674851180
🌐 Website: www.looknfeelevent.com

💖 Thank You for Choosing Look N Feel – Event Solutions

Whether you’re planning your event in Dhaka, across Bangladesh, or from abroad — we are honored to be part of your journey. These terms exist to ensure your experience is smooth, joyful, and beautifully delivered.